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Technology Services

Administrator - Desk Side Services, AMT Asset Management Software

Others, United States

Verified applicants only — secured by Polyguard

Job Summary

The FSO Technician is responsible for deskside and field support for end users.  The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption. 

Key Responsibilities

 Provide deskside and remote support for Windows and Apple laptops/desktops 
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools 
• Perform device imaging, staging, deployment, and post-deployment validation 
• Configure, support, and troubleshoot end-user devices and peripherals 
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting 
• Diagnose and resolve hardware, OS, and application issues 
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure 
• Follow ITIL processes for incident, request, and asset handling 
• Assist with new-hire onboarding (accounts, devices, access coordination) 
• Ensure accurate asset assignment and updates in the asset management system 
• Perform asset tagging, inventory counts, and stockroom organization 
• Coordinate depot/vendor repairs and warranty replacements 
• Adhere to SLAs, security policies, and compliance standards required in healthcare 
• Participate in rotational on-call and after-hours support when required 

Skill Requirements

2–3 years of experience in deskside / field support / EUC support 
• Strong knowledge of Windows 10/11 and basic Mac support 
• Experience with ServiceNow or similar ticketing systems 
• Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN) 
• Excellent troubleshooting and customer service skills 
• Ability to work independently or as part of a team in clinical environments 
• Ability to lift and move IT equipment as needed 

Other Requirements

  • Certification in relevant field (e.g., HVAC, electrical, etc.) 

  • Experience with [specific equipment or software] 

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