Job Summary
Responsible for providing on-site technical support and troubleshooting services to end users at client locations. This role ensures the effective operation of hardware, software, and network systems, delivering high-quality customer service and timely resolution of IT issues.
Key Responsibilities
Respond to and resolve service requests and incidents related to desktops, laptops, printers, and other end-user devices.\r\n• Install, configure, and upgrade hardware and software as required.\r\n• Troubleshoot and resolve technical issues both remotely and on-site, ensuring minimal downtime for users.\r\n• Document support activities, solutions provided, and maintain accurate records in the ticketing system.\r\n• Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.\r\n• Provide user training and guidance on IT systems and best practices.\r\n• Maintain inventory of IT equipment and coordinate with vendors for repairs or replacements.
Skill Requirements
Proven experience in field service or deskside support roles.\r\n• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common desktop applications.\r\n• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting connectivity issues.\r\n• Excellent problem-solving and analytical skills.\r\n• Strong communication and interpersonal skills, with a customer-focused approach.\r\n• Ability to work independently and manage multiple tasks effectively.\r\n• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.