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Robot Maintenance Support Engineer

New York, United States

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Job Summary

Job Description: Robot Maintenance Support

Job Title: Robot Maintenance Support Engineer

Location: Mountainview, CA (On-site), NYC

Role Overview:

We are seeking a hands-on Robot Maintenance Support Engineer. You will ensure the daily health, maintenance, and uptime of our robot fleet. The mission is to keep every robot in working condition through rapid proactive inspections, troubleshooting and repair. You will be assigned to troubleshoot and repair as soon as a mechanical or electrical fault is flagged..

Key Responsibilities

  • Monitor the fleet health dashboard in real-time and immediately start working on a robot that needs repair .

  • Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints), electrical (e.g., harnesses, sensors), or software (e.g. script execution).

  • Perform component replacements (e.g., hot-swapping batteries or replaceable components) to return the robot to service

  • Provide status updates to assigned leads, program stakeholders and engineering teams about the progress and any challenges being faced

  • Document the root cause and repair steps in a defect management system and to help prevent recurring failures.

  • Track and support to improve individual and team’s key performance indicators (KPI) - Fleet Uptime, Mean time to respond (MTTR) and Mean time to troubleshoot (MTTT)

  • Strictly follow safety and information security policies

  • Attend training sessions on new tools and techniques and help train new staff

  • Report to work on assigned time to the assigned lead and be open to support weekend work as and when required

  • Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or regular working hours starting at 9 AM.

Skill Requirements

  • BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of basic Linux commands

  • Experience in diagnosing mechanical problems, electrical faults and basic software issues

  • Ability to handle fast paced and high pressure work environments

  • Ability to navigate a large facility and lift up to 50 lbs robot frames

  • Excellent problem solving, documentation and communication skills

Other Requirements

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