HCLTech
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Technology Services

Solutions Manager

District of Columbia, United States

Verified applicants only — secured by Polyguard

Job Summary

We are seeking a seasoned Delivery Manager to lead end-to-end delivery for a strategic World Bank program. The role requires strong experience in managing onsite–offshore delivery models, high-governance environments, and working with senior client stakeholders. The incumbent will be accountable for delivery outcomes, service quality, financial performance, and customer satisfaction.

Key Responsibilities

  • Act as the Single Point of Contact (SPOC) for all delivery-related engagement with the client
  • Manage and build relationships with senior stakeholders and program leadership
  • Own end-to-end delivery lifecycle including planning, execution, and transition
  • Ensure adherence to SLAs, KPIs, quality, timelines, and contractual commitments
  • Lead delivery across onsite–offshore teams, ensuring seamless coordination and execution
  • Drive governance cadence including Monthly reviews and QBR
  • Manage risks, issues, dependencies, and escalation handling proactively
  • Ensure compliance with contractual, regulatory, audit, and security requirements
  • Own financials including revenue, margin, forecasting, billing, and PO tracking
  • Drive resource fulfillment, onboarding, and utilization optimization
  • Monitor delivery health (incidents, escalations, SLAs) and ensure consistent reporting cadence

Skill Requirements

  • Strong experience in IT delivery / program management in global engagements
  • Proven exposure to client-facing roles and stakeholder management
  • Experience managing distributed teams across geographies (onsite–offshore model)
  • Exposure to BFSI / Public sector / high-governance environments preferred
  • Strong understanding of delivery governance, SLA/KPI management, and financial ownership
  • Experience with Agile / SAFe delivery methodologies
  • Exposure and some level of Hands on Microsoft or Data and AI skills.

Other Requirements

Behavioral Competencies:

  • Strong ownership and accountability
  • Excellent communication and executive presence
  • Ability to handle complex stakeholder environments
  • Proactive problem-solving and decision-making
  • Leadership and team management skills

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