Job Summary
Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. • Troubleshooting Windows Profile, printers, shared drives related issues. • Troubleshooting network connectivity issues. • Deploying standard image on desktops and laptops using Endpoint manager/Intune. • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Key Responsibilities
Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. • Troubleshooting Windows Profile, printers, shared drives related issues. • Troubleshooting network connectivity issues. • Deploying standard image on desktops and laptops using Endpoint manager/Intune. • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Skill Requirements
• Associate Degree in Computer Science or related field • Professional demeanor • Excellent communication skills
Other Requirements
Must possess a valid driver\'s license.