Job Summary
CHANGE MANAGER
- All responsibilities of the Change Manager/Analyst/Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both: The Change Manager as well as the coordinator)
- Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind. Example: Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a few
- Insure that Projects that modify infrastructure components follow formal Change Management procedures
- Insure that the most updated procedures are available and socialized with the Technology Tracks and approvers
- Identify right composition of the CAB meetings to discuss and evaluate/approve the variety of changes
- Identify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCs
- Convene and chair the CAB (and on need basis, the Emergency Committee) meetings at correct frequency in order to facilitate a reasonable time scale for approval/rejection of the proposed changes
- Approve Standard Changes
- Identify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models/Service Requests
- Identify any Known Errors from the ‘Go/No-go’ decisions on Changes and pass that information to the Problem Manager and KEDB Administrator
Key Responsibilities
REALEASE MANAGER
- Design, implement, operate, and improve the Release Management process
- Planning and maintaining the release roadmap for one or more applications
- Release & deployment planning and coordination of multiple parallel releases
- Planning and setting up handover sessions from development teams to operations teams
- Collaborating with various stakeholders to secure a safe and successful delivery
- Creating and tracking of change requests
- Own the scheduling of the certification process across multiple platforms and products
- Act as the link between external partners and the production team, coordinating and negotiating development plans, exceptions as well as releases
- Own the process for submitting builds and store metadata
- Work closely with the various departments on identifying and resolving risk related to releases
- Generate reports regularly on associated KPIs.
- Monitor and report on process performance and make suggestions for improvements where possible
- Facilitate the Release process, ensuring effective communication, time planning, and build strong maintenance over time
Skill Requirements
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Other Requirements
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